Refund policy

Return & Refund Policy

We want you to be satisfied with your purchase.

Return Period

Returns are accepted within 14 days from the date your order is delivered.

To qualify for a return, the item must:

- Be unused and in resalable condition
- Include the original packaging
- Include all accessories and documentation
- Be accompanied by proof of purchase

How to Request a Return

Please contact our customer service before returning any item.

Email: lovecouchman3053@outlook.com

Returns sent without prior authorization may not be accepted.

Refund Process

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to the original payment method within 5–10 business days.

Non-Returnable Items

Returns are not accepted for:

- Customized or personalized products
- Gift cards
- Clearance items
- Products that have been used or damaged after delivery
- Items returned more than 14 days after delivery

Incorrect or Damaged Orders

If you receive an incorrect or damaged item, please contact us within 7 days of delivery so we can arrange a replacement or refund.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error.